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Frequently Asked Questions

Payments

What forms of payment do you accept?

All our payments are processed via Stripe for an easy and secure process.

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. All information sent between your computer and our payment processor is automatically encrypted to ensure the safety of your information.

 

Shipping

Do you ship to my country?

Yes, we ship worldwide no matter where you live.

 

How long does shipping usually take?

We ship all our merchandise directly from our distribution centers in Japan, Korea, and China to bring you the latest Dragon Ball Z merchandise straight from the source and at the lowest prices!

Shipping time is estimated at 10-30 business days. This does not include the time which is required to process your order. (Typically 2 to 7 business days)

Please check our Shipping Information page for estimates by country.

 

Where is my tracking number?

You will receive an email with your tracking number as soon as your order has been shipped out.

 

How do i track my package?

To track your package, click on this link and enter your tracking number: 17TRACK

For US Customers, you can track from the USPS website here: USPS Tracking

 

Why isn't my tracking information updating?

Tracking information will become available within 5-10 business days after your order has been shipped. The update time will depend on the postal services and their processing times.

All of our merchandise is shipped directly from China through the Chinese Postal Service. When it arrives in your country, it will be transferred to your government postal service to be delivered to you.

 

 

Returns

Can I return my items for a refund or replacement?

Unfortunately, due to the production method used for our products, we cannot accept returns. We will only replace items or provide refunds if they arrive defective or damaged.

 

If you have not received your item, we will issue you a full refund.

If the item is not as described, we will issue you a partial to full refund (depending on the case) and you keep the item!

 

I received a defective/damaged product. What can I do?

We are sorry if you are experiencing issues with our products. If the product you received is damaged or defective, please contact us as soon as possible so that we can provide you with a refund or a product replacement.

To start off, please send us an email and include the following:

 

  • Full Name on the order and your order number
  • Photos and images showing the defect on the product.
  • A brief explanation of the issue.

 

Please note that we are unable to process your request if one of the above elements are missing from the email.